Front Office Manager

Orchard Hotel Singapore, a member of Millennium & Copthorne International - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals for the following position:

Front Office Manager

Reporting to the General Manager, the incumbent will oversee the entire front office team and ensure a smooth and efficient day to day operation.

• Manage and coordinate the organizational and administrative functions in all areas of Front Office (i.e., Front Desk, Call Centre, Club Lounge, Concierge and Reservations).
• Champion service excellence by ensuring team members’ compliance to established brand service and product standards, hence achieving best results in guest satisfaction measured in global online reviews.
• Monitor financial performance and work jointly with the Reservations and Sales Team to maxim...