Front Office Internship - Sheraton Brussels Airport

POSITION PURPOSE

The Front Desk Trainee will check-in and checkout international guests in accordance with Marriott standards. He/she will inform and orient the guests during their stay to ensure their satisfaction. He/she will also be responsible for the administrative follow-up of the Front Office department.

MAIN DUTIES AND RESPONSIBILITIES

Provide a fast, efficient, courteous and personalized check-in/check-out

Greet and direct guest 

Know how to recognize regular and elite guest

Respond to all guest requests according to standards and manage guest complaints

Adhere to Marriott's accommodation policy and standards

Correctly bill and collect various forms of payment

Maintain an up-to-date guest file

Maintain good communication and relations with the different departments

Ensure a professional appearance at all times

Know and apply the hotel's security measures and procedures in case of fire al...