Front Office Coordinator, Wellness Sanctuary

About Matrix Wellness

Matrix Wellness is an integrated recovery and longevity sanctuary in Santacruz, Mumbai, founded by Tiger and Krishna Shroff. We are opening soon and building a founding front-of-house team to deliver a premium, high-touch guest experience.

The Role

You are the face of Matrix Wellness. You own the front desk and the first impression: greeting guests, managing bookings, and keeping the reception experience calm, warm and seamless. This is a rotating-shift role so the desk stays covered through the day.

Responsibilities

• Greet and check in guests, and set a warm, premium tone from the moment they arrive.
• Manage the booking calendar and coordinate with therapists on scheduling.
• Handle phone, WhatsApp and walk-in enquiries promptly and professionally.
• Guide guests through therapies and answer questions about their visit.
• Process payments and maintai...