Front Desk Supervisor

The Hotel Front Desk Supervisor oversees daily front office operations, ensuring seamless guest experiences and efficient staff management. They act as the primary liaison between front desk agents and hotel management, handling escalated issues, staff training, scheduling, and ensuring adherence to brand service standards.

$19 - $20 hourly

• Training: Onboard and continuously train new front office agents on hotel systems, safety procedures, and brand standards.
• Scheduling: Create and manage shift schedules to ensure adequate coverage during peak check-in/out times.
• Mentorship: Act as a role model, providing daily direction, motivation, and performance feedback to the team.
• First Impressions: Ensure all guests are greeted, checked in, and checked out in a warm, efficient, and professional manner.
• Escal...