Front Desk Officer / Receptionist

Primary Responsibilities

• Assist in maximizing room sales and revenue.
• Prepare guest name lists.
• Prepare for guest arrivals and departures.
• Greet and address guests by name upon check‑in and check‑out.
• Assist guests while registering.
• Assist guests with transportation arrangements, luggage, payment, etc.
• Escort guests to their rooms.
• Inform Guest Service Attendants of guests’ room numbers.
• Show room features and facilities to guests.
• Assist and follow up guests’ requests and inquiries.
• Recommend F&B outlets and entertainment within the hotel to guests.
• Brief next shift personnel for handover at shift end.
• Provide information, directions, and service based on hotel standards and policies.
• Operate the Business Center for secretarial services and handle requested documents.
• Ensure prompt delivery of mails and messages.
• B...