Front Desk Agent

Responsibilities

• Greet and checkin guests providing a warm welcome and efficient service
• Handle guest inquiries requests and complaints with empathy and professionalism
• Process checkouts including accurate billing and payment handling
• Upsell hotel services and amenities to maximize room occupancy and guest satisfaction
• Maintain thorough knowledge of hotel facilities local attractions and services
• Collaborate with other departments to ensure guest needs are met promptly
• Manage reservations room assignments and special requests
• Ensure the front desk area is organized and wellstocked with necessary supplies
• Assist with administrative tasks including report generation and inventory management
• Adhere to hotel policies and procedures while maintaining a customerfocused approach
• Participate in ongoing training to enhance guest service skills and product knowledge