Fraud Operations Enablement Program Manager

**Overview**

The **Fraud Operations Enablement Program Manager** is responsible for designing, enabling, and scaling the systems, processes, tooling, and governance that allow Fraud Operations teams to operate effectively. This role does not perform day‑to‑day transactional investigations. Instead, it focuses on making operations work better, faster, safer, and at scale by enabling frontline teams through strong frameworks, automation, analytics, and continuous improvement.

**Role Scope and Boundaries**

+ This role does not own daily fraud investigations, case handling, or transaction processing
+ This role enables frontline Fraud Operations teams by improving how work is performed
+ Success is measured by operational efficiency, quality, scalability, and risk reduction rather than individual case outcomes

**Responsibilities**

**Enable Service Delivery**

+ Own and deliver enablement initiatives that measurably optimise/impro...