Fraud Manager - Banking

Key Responsibilities

• Lead, supervise, and support a team of Fraud Specialists in the effective management of fraud-related incidents and alerts.
• Monitor team performance against agreed service levels, productivity, and quality standards.
• Ensure timely detection, investigation, escalation, and resolution of suspicious and fraudulent activities.
• Review fraud monitoring alerts and ensure appropriate action is taken to mitigate risk and minimise financial losses.
• Provide coaching, mentoring, and ongoing development to team members to improve capability and performance.
• Manage escalations and complex fraud cases requiring leadership intervention.
• Support workforce planning, scheduling, and resource allocation within the team.

Experience Required

• Good product knowledge of various banking products and services.
• Minimum of 3 to 5 years’ experience within a Fraud Risk envi...