Fraud Detection Operations Section Manager

Location:

Job Summary
This role manages a staff of Fraud Detection analysts who are responsible for reviewing suspicious activity on client accounts, making determinations whether something is potentially fraudulent, taking appropriate actions to mitigate loss, and contacting clients, as appropriate. The successful Section Manager assumes a leadership role in identifying team and client needs, serving as a SME for all related fraud alert types, as well as having their finger on the pulse of the day-to-day operations of the department. This role encourages creativity and flexibility, as priorities change quickly and considerations are made on how to utilize the staff optimally. The incumbent actively works with strategic partners to monitor expectations and satisfaction with service level agreements on a continuing basis. Additionally, the incumbent provides the highest quality of service to ensure satisfaction with all int...