Foundever Cebu - Hiring BPO Agents - No BPO Experience Required

This is part of the External Referral Program by XRP – John Christopher Briagas

Job Description

We’re looking for enthusiastic and tech-savvy individuals to join our growing customer service team!

As a Call Center Agent , you’ll handle inbound and/or outbound calls, assist customers with their inquiries, resolve concerns, and provide outstanding service — all while representing top global brands.

Key Responsibilities

• Handle customer concerns and questions via phone calls
• Provide accurate information and resolve issues in a timely manner
• Document customer interactions using internal systems
• Escalate complex issues to the appropriate department when necessary
• Maintain a positive and professional tone in every interaction

Qualifications

• At least 18 years old
• Completed Senior High School (or High School under the old curriculum)
• Good ...