Job Description
Job Description
Forward Deployed Engineer (FDE) – AI & Solutions
As a Forward Deployed Engineer (FDE), you are part of an elite technical hybrid—part software engineer, part strategic consultant. You don't just sell the dream; you build the reality.
You will be embedded with our most strategic customers to solve their most complex, high-stakes technical blockers. Whether it’s architecting a multi-layered AI agent, building custom data pipelines for Zendesk, or integrating our AI capabilities into a legacy tech stack, you are the boots on the ground builder who ensures our technology delivers measurable ROI.
What You’ll Do
Drive Outcomes and own the Last Mile of AI: Lead complex end-to-end deployments of Zendesk’s AI Agents and LLM-powered workflows. You own the discovery, technical scoping, system design, and production...