Forward Deployed Engineer (Agentic AI)

Position Summary

Reporting to the VP, Innovation, Solution Delivery, the Forward Deployed Engineer (Agentic AI) embeds with enterprise clients to design, build and operationalize agentic AI solutions in production.

Essential Duties and Responsibilities

• Lead technical discovery, scope agentic AI use cases, and translate business problems into engineering deliverables with measurable success criteria such as cycle‑time reduction, support deflection, automation rate, security and governance success rate, and adoption rate.
• Design target architectures that fit the client's environment, regulatory posture and platform preferences, selecting the right substrate per engagement across hyperscale AI services, ServiceNow and other enterprise AI platforms.
• Write production‑grade code to deliver the solution, working inside the client's source control, CI/CD and deployment infrastructure, and within enterprise release governance including chang...