Job Description
Job#: 3025114
Job Description:
CCaaS Flow/Routing Specialist:
Client: Big 5 Bank
Location: Hybrid Downtown Toronto, Ontario (2-3 days a week)
Term: 6 month contract, with a focus on contract to hire.
Hours: hours/week Monday-Friday, 9:00 am - 5:00 pm –
The IVR & Routing Specialist is responsible for the design, development, implementation, and optimization of Interactive Voice Response (IVR) systems and intelligent call routing strategies within a Cloud Contact Center as a Service (CCaaS) platform. This role ensures seamless customer experiences, efficient call flows, and alignment with business objectives.
This role is critical in delivering seamless, efficient, and customer-focused contact center experiences through advanced IVR and intelligent routing solutions.
Key Responsibilities
·IVR Design & Development
oBuild and maintain IVR call flows using C...
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