Job Description
Summary
The floor manager is responsible and accountable for member satisfaction and staff engagement. The manager will support department directors and managers in successful execution and organizing and delivering quality member services. The manager will serve as the role model for all staff in active listening, member onboarding, customer service and use of best practices to drive member retention. The position is an integral team player for the Bear Levin Studer Family YMCA.
Assumes branch operational responsibilities while on duty.
The manager will be a cause-driven leader and champion the YMCA mission and initiatives.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
· Develops, executes, implements, and manages operating plans and procedures to increase member and staff retention and satisfaction. Executes strategies to ensure that members, staff and program p...