Location
cape town
Job Type
Full-time
Posted
July 18, 2026
Job Description
Duties:
- Ensure accurate & detailed capturing of reservations
- Maximise revenue & ensure guest satisfaction
- Reviewing, monitoring and revising guest service standards, thereby enhancing guest satisfaction.
- Assist & maintain an efficient administration system within the department.
- Maintain client database with segmentation.
- Ensure that an efficient and accurate filing system, both manual and electronic, is constantly updated.
- Ensure that standard correspondence formats for various stages of reservations is completed and maintained.
- Continuously seek ways to maximise revenues and profits by up‑selling other facilities and services.
- Establish rapport with guests maintaining effective customer relationships and handle guest enquiries, requests either personally or over the phone.
- Actively endeavour to seek and resolve guest complaints, where possible, exercise judgement and escalates them to...