First Line IT Support Engineer

SUMMARY:
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POSITION INFO:
In a rapidly evolving technology landscape, the ability to maintain seamless network operations and deliver prompt client support is critical to sustaining business growth. Our client, a leading provider of Business Environment Infrastructure and Business Technology solutions with over 35 years of proven success, is seeking a dynamic NOC Engineer to bolster their team. This is an exceptional opportunity for a dedicated professional to contribute to a forward-thinking company committed to excellence and innovation. Duties: Act as the primary contact for all client incidents and service requests via phone, email, and the service portal. Perform initial triage, accurately log details into the PSA ticketing system, and classify/prioritize tickets based on severity and SLA metrics. Troubleshoot and resolve Tier 1 incidents on first contact whenever possible, or prepare documentation for escalation. Execute password resets, MF...