FinTech Client #1 | Manager, Card Payment Delivery

On behalf of FinTech Client #1, SD Solutions is looking for a talented Manager, Card Payment Delivery

This role is responsible for directly leading a team of 7–10 payment delivery agents who process payments accurately, securely, and on time. This role is focused on the day-to-day: coaching agents in the moment, driving consistency and quality across the team, and keeping the operation running efficiently against tight SLAs and daily targets.

Our card payment delivery operation is high-volume and task-oriented, and the quality and speed of the team's work has a direct impact on customer satisfaction and company revenue. The ideal candidate is a metrics-driven operator who knows how to motivate and get the most out of a front-line team, holds a high bar for customer experience, and actively leverages AI and modern tooling to make the team faster, more consistent, and more effective.