Financial Resilience Specialist - Fixed Term (12 months)

Financial Resilience Specialist - Fixed Term (12 months)

Location: Rochdale

Salary: £34,796

Reporting to the Financial Resilience Manager, the Financial Resilience Specialist will help deliver our Customer and Communities Strategy. This role is about supporting customers who are experiencing financial hardship and helping colleagues give clear, helpful information on welfare benefits, debt advice and financial inclusion. The role will build the knowledge needed to help customers access services, develop financial confidence and take positive steps towards financial wellbeing and tenancy sustainment.

What you’ll be doing

* Providing training and coaching to customer facing colleagues so that customers receive accurate information and advice in relation to welfare benefits, debt advice, and financial inclusion matters.

* Supporting a caseload of customers with debt advice, advocating for customers with creditors and providing a debt adjustmen...