Location
Glendale
Job Type
Full-time
Posted
July 11, 2026
Job Description
Field Specialist, Field Services Support CIP
This position is designed for someone who can operate independently as a **technical specialist** , handling installation, configuration, troubleshooting, and customer training across a range of Ricoh products and solutions. It’s a hybrid of technician, trainer, workflow consultant, and customer‑relationship manager.
Technical Responsibilities
+ Handle multi‑solution service work: installation, configuration, networking, maintenance, and troubleshooting.
+ Train customers on equipment, software, and workflow improvements.
+ Collect and analyze technical data to improve service performance across the region.
+ Identify opportunities to increase usage of Ricoh products and services.
+ Maintain deep expertise in assigned product lines and occasionally act as team lead.
+ Perform equipment adjustments, repairs, and operational checks according to documentation.
Customer Serv...
This position is designed for someone who can operate independently as a **technical specialist** , handling installation, configuration, troubleshooting, and customer training across a range of Ricoh products and solutions. It’s a hybrid of technician, trainer, workflow consultant, and customer‑relationship manager.
Technical Responsibilities
+ Handle multi‑solution service work: installation, configuration, networking, maintenance, and troubleshooting.
+ Train customers on equipment, software, and workflow improvements.
+ Collect and analyze technical data to improve service performance across the region.
+ Identify opportunities to increase usage of Ricoh products and services.
+ Maintain deep expertise in assigned product lines and occasionally act as team lead.
+ Perform equipment adjustments, repairs, and operational checks according to documentation.
Customer Serv...
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