Field Services Manager, Amazon Leo

Amazon Leo is looking for a talented individual to support Philippines Field Service Operations. This role is responsible for operating our professional installation experiences across diverse Philippine markets. We are looking for someone who is data-driven, with a relentless focus on delighting customers and ensuring operational excellence. The ideal candidate is a self-starter who is comfortable launching the new business operating field service and device fulfillment across the diverse geographic and demographic landscape.

Key Responsibilities

• Develop and execute the field service strategy for Amazon Leo in the Philippines, ensuring alignment with global business objectives while addressing local market needs
• Build and manage relationships with third-party field service providers across diverse Philippine regions, from metropolitan areas to remote rural locations
• Establish performance metrics, service level agreements (SLAs)...