Job Description
Position Summary:
The Field Service Technician provides first and second level hands on support of the entire division’s IT environment. Works closely with end users and divisional leadership to ensure division’s IT needs and concerns are being addressed, and collaborates with Regional leaders to promote divisional needs to Home Office support teams.
What you will do:
Installs new software, hardware and peripheral components, such as monitors, keyboards, and printers for customers. following defined processes or installation specifications.
Responds to client’s inquiries concerning systems operations, including diagnosing system hardware, software, and operator problems
Performs warranty repairs on all desktop and laptop computers.
Recommends or performs remedial actions to correct problems based on knowledge of system operation.
Provides hardware support, limited to simple diagnos...
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