Work Flexibility: Field-based

Job description

What You Will Do

• To troubleshoot company products and provide technical support to internal and external customers.

• To undertake the servicing repairing and preventive maintenance. of company products to the required standards ensuring all related procedures are followed.

• To undertake the testing of company products and provide fully completed test and service reports.

• To perform installation setup and upgrades on company products as required.

• To fulfill Service Contracts with planned Preventive Maintenance visits.

• To ensure timely follow-up on all tickets / work orders.

• To work with the appropriate support functions as well as the customers to schedule customer visits.

• To escalate opportunities and issues through appropriate channels and stay up to date on compliance and legal...