Field Service Engineer

Job Title: Field Service Engineer Purpose of the Role The Field Service Engineer is responsible for providing technical support to customers both remotely and on-site across an international region. The role involves installation, maintenance, repair, training, and ongoing support of a range of specialised testing and inspection equipment. Key Responsibilities Install, maintain, and support technical equipment, ensuring high service standards and customer satisfaction Provide technical support via hotline, remote access, and on-site visits Carry out commissioning and installation activities, including customer training Diagnose and troubleshoot faults, identifying root causes and implementing effective solutions Liaise with internal engineering and quality teams to resolve technical issues and report product feedback Develop and contribute to technical documentation, including manuals and product guides Act as the main technical point of contact for customers, building strong working r...