Festival City Ambassador Team Leader

Festival City Ambassador Team Leader

Location: Edinburgh City Centre
Rate of Pay: £18.34 per hour
Hours of Work: Full-time, including evenings and weekends as required during the festival season
Duration: 3 months
Start Date: ASAP

 
The Festival City Ambassador Team Leader will:

• Lead, motivate and support a team of Festival City Ambassadors, delivering daily briefings and ensuring excellent customer service.
• Welcome and engage with residents, businesses, visitors, artists and performers, creating a friendly and inclusive festival experience.
• Provide information on festivals, venues, transport, attractions and public facilities.
• Patrol the city centre, identifying and reporting issues through the appropriate channels.
• Handle complex enquiries, complaints and incidents escalated by the Ambassador tea...