FBS Account Management Coordinator - Contract (Scommerce)

Job Description:

• SKU and Listing Management: Ensure the quality and accuracy of SKU listings, are aligned with Shopee listing rules.
• Inbound & Replenishment: Process replenishment requests and monitor seller compliance with inbound procedures.
• Operational Updates: Manage inbound and ASN (Advance Shipping Notice) updates to ensure efficient processing of shipments.
• Capacity & Operations Monitoring: Assist with warehouse capacity planning and monitor operational Service Level Agreements (SLAs) and Return to Seller (RTS) processes.
• Seller & SKU Retention: Actively support efforts in seller and SKU churn prevention.
• Customer Satisfaction: Manage and address issues to ensure high levels of seller and buyer satisfaction.
• Escalation Resolution: Assist in the timely resolution of seller escalations and inquiries.
• Performance Reporting: Prepare and deliver quarterly or monthly performance repo...