F&B Service Manager Role

The F&B Service Manager is responsible for the consistent delivery of exceptional guest experiences across all outlets. Sitting between the Head of Operations and the Outlet Managers, this role owns service standards, service staff development, and the day‑to‑day management of front‑of‑house operations. This is a hands‑on management role. The F&B Service Manager is expected to be present during service, visible to both staff and guests, and active in coaching, enforcement, and continuous improvement.

• Develop, implement, and enforce service SOPs across all outlets
• Conduct regular floor walks and service audits to ensure standards are maintained
• Own the guest experience from arrival to departure — table sequencing, pacing, complaint resolution
• Review guest feedback (reviews, comment cards, direct complaints) and close the loop with outlet teams
• Maintai...