F&B Development Manager-Reservations and Engagement

Description

JOB SUMMARY

Builds a proactive guest-forward restaurant booking culture and enhances conversion through in-service presence and strategic guest interaction. Area of focus: Reservations table strategy guest greeting pre-arrival communication F&B cross-promotion

Reservation Management & Optimization

• Oversee the end-to-end reservations process across all dining venues ensuring optimal capacity utilization and guest flow.
• Leverage reservation platforms to manage guest profiles dining preferences and table availability in real-time.
• Monitor and analyze reservation trends to adjust strategies for peak periods special events and demand forecasting.
• Lead overbooking strategies and waitlist handling to maximize revenue without compromising guest experience.

Table Strategy & Seating Plans

• Develop a...