Fan Services Supervisor

Responsibilities

• Deliver staff leadership and elevated customer service at Scotiabank Arena, BMO Field, and Coca-Cola Coliseum.
• Lead by example and provide ongoing coaching, training, and motivation to the Fan Services team.
• Provide friendly and informed responses to any service‑related issue or inquiry.
• Communicate positively and professionally with staff and fans.
• Conduct event briefings.
• Determine and implement effective team deployment.
• Actively respond to incidents and emergency situations within established company protocols.
• Document all incidents and concerns for follow‑up.
• Assist with other administrative functions, including employee performance reviews.
• Ensure adherence by fans and employees to MLSE policies and procedures, including Health & Safety.
• Work in compliance with the provisions of the Occupational Health & Safety Act.
• Other duties as required.