Family Care officer

Busy Bees is a leading global, early learning provider, offering high-quality education in nurturing, purpose-built centres where educators are supported to grow, lead and make a real difference in children’s lives, with over 130 centres across Australia and around 3,000 employees.

Bee Safe: Child safety is at the heart of everything we do and is embedded in our people, places and processes. Help us give every child the Best Start in Life.

We’re seeking a customer-focused Family Care Officer to deliver exceptional support to families, centres and internal stakeholders while helping create positive experiences.

What you’ll do

• Manage inbound and outbound calls, supporting family enquiries, enrolments and account-related matters.

• Provide high-quality customer service via phone and email, triaging enquiries to the appropriate teams.

• Support family accounts, including enrolments, refunds, payment plans, de...