Job Description
Job Description
We are looking for a proactive and customer-focused individual who can manage multiple priorities, maintain accurate records within the CAFM system, and liaise effectively with engineers and stakeholders to minimise risk and support operational performance.
Key Responsibilities
Monitor and track client alarm systems, including SCADA, BMS and Biosense platforms. Manage reactive work orders in line with agreed SLAs and priority response times. Coordinate responses to alarms and service-affecting faults, escalating issues where required. Update the CAFM system with accurate job statuses, comments and progress updates. Ensure clients are kept informed of job progress and any delays impacting resolution. Provide administrative support for reporting, surveys and ad-hoc requests. Support alarm management processes and provide accurate operational information for analysis and cli...