Location
vancouver
Job Type
Full-time
Posted
June 27, 2026
Job Description
Join F12 as a Technical Support Analyst and help clients navigate their IT challenges with confidence! This role enables you to develop technical skills in a supportive environment.
You will report directly to the Manager of Service Delivery and engage with clients to resolve their technical issues promptly. This position is designed for individuals aiming to deepen their understanding of IT solutions while collaborating with experienced professionals. You will cultivate your troubleshooting skills in a dynamic and inclusive company.
Key Responsibilities:
• Provide technical assistance to clients for a variety of issues
• Understand account preferences to improve service levels
• Handle phone inquiries with professionalism and empathy
• Document all client interactions and ticket updates
• Manage RMA processing for warranty claims
Requirements:
• 1-year experience in Service Desk/Support or similar role
• Familiarity with Windows Servers and Active Directo...
You will report directly to the Manager of Service Delivery and engage with clients to resolve their technical issues promptly. This position is designed for individuals aiming to deepen their understanding of IT solutions while collaborating with experienced professionals. You will cultivate your troubleshooting skills in a dynamic and inclusive company.
Key Responsibilities:
• Provide technical assistance to clients for a variety of issues
• Understand account preferences to improve service levels
• Handle phone inquiries with professionalism and empathy
• Document all client interactions and ticket updates
• Manage RMA processing for warranty claims
Requirements:
• 1-year experience in Service Desk/Support or similar role
• Familiarity with Windows Servers and Active Directo...