Location
ottawa
Job Type
Full-time
Posted
June 01, 2026
Job Description
Shape the future of customer support as a Technical Support Architect, focusing on AI solutions. Leverage your extensive experience to manage escalations and mentor new talent in a hybrid workspace.
In this senior role, you will deliver technical support to customers and suppliers, ensuring timely resolutions of complex issues. Your active collaboration with engineering and product management teams will help optimize workflows, driven by data analysis and coding insights. You will also be instrumental in developing AI-enhanced support mechanisms designed to elevate user experiences.
Key Responsibilities:
• Resolve high-priority escalations with decisive action
• Review application code to diagnose technical issues
• Collaborate with key stakeholders for effective solutions
• Develop and implement AI-driven support processes
• Train and mentor junior technical staff
Requirements:
• 5-7 years as a technical support architect or similar role
• SaaS environmen...
In this senior role, you will deliver technical support to customers and suppliers, ensuring timely resolutions of complex issues. Your active collaboration with engineering and product management teams will help optimize workflows, driven by data analysis and coding insights. You will also be instrumental in developing AI-enhanced support mechanisms designed to elevate user experiences.
Key Responsibilities:
• Resolve high-priority escalations with decisive action
• Review application code to diagnose technical issues
• Collaborate with key stakeholders for effective solutions
• Develop and implement AI-driven support processes
• Train and mentor junior technical staff
Requirements:
• 5-7 years as a technical support architect or similar role
• SaaS environmen...
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