Expert Solutions Engineer for CCaaS

Become a Solutions Engineer focused on CCaaS solutions, working in a hybrid model with two office days each week. Drive innovation in customer and agent experiences through cutting-edge technology.
We are on the hunt for a Solutions Engineer with a specialization in CCaaS to help in designing and implementing solutions. This hybrid position, lasting six months with possible extensions, requires collaboration with cross-functional teams to meet business needs through innovative solution design. Your insights on AI integration are crucial for optimizing customer engagement strategies.
Key Responsibilities:
• Design and implement CCaaS solutions aligned with technical requirements
• Work with diverse teams to gather comprehensive solution needs
• Assess and select appropriate CCaaS technologies like Genesys Cloud
• Maintain and document architectural and integration plans
• Offer guidance in the implementation of solutions
Requirements:
• Bachelor’s degree in a ...