Expert SLS (Colombia)

Dhl · Remote, Remote, Colombia

Location
Remote
Job Type
Full-time
Posted
July 04, 2026

Job Description

Expert SLS (AFR)

Location: GSC BOG

Support with spot quotes, monthly status and performance reports for AFR related to the operation.

Key Responsibilities

  • Receive quote request
  • Review that all information provided by the internal/external customer is clear and complete or ask for it when need it
  • In case there is not any specific rate, contact the corresponding stations following up to meet the time
  • Answer with the quote within the corresponding time (high, medium or low priority)
  • Follow up on the quote status until getting a customer decision taking into account the TAT of the scope
  • Generate performance reports weekly/monthly based on the KPIs, hit rate and information that the BP needs to receive
  • Find improvements and efficiencies and discuss open topics and issues
  • Training the team members when need it to support as back up – also learn about other scopes within AFR and the rest ...

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