Experienced IT Support Analyst Role

Step into a vital IT Support Analyst position with RG Henderson in Markham, ON. This full-time role requires extensive support for hardware and software applications in a fast-paced setting.

RG Henderson, a top provider in the food service sector, seeks an IT Support Analyst to enhance its IT support framework. You will manage incidents from Level 1 to Level 3, providing crucial support to ensure that the IT infrastructure runs effectively. Your role will significantly impact customer satisfaction and internal operations.

Key Responsibilities:
• Resolve hardware and software issues for end-users
• Directly assist users in maintaining system availability
• Manage System Center Configuration Manager operations
• Execute system security checks and updates
• Keep documentation of all IT processes up to date

Requirements:
• 3 years of relevant IT experience in client support
• Familiarity with Active Directory ...