Existing Business Administrator

Oliver James · Dublin, County Dublin, Ireland

Location
Dublin
Job Type
Full-time
Posted
June 26, 2026

Job Description

About the role


  • Take responsibility for all interactions with our customers, to include but not limited to telephone/email/written queries from customers and brokers, and ensure they are dealt with accurately and efficiently, whilst adhering to the company's procedures.
  • Ensure telephones are answered and customers are dealt with courteously and promptly with the highest level of Customer Service.
  • Process administrative documents to set standards and service level agreements and ensure records of same are kept in accordance with company policies.
  • Ensure all activities are carried out in accordance with Treating Customers Fairly principles and the Consumer Protection Code.
  • Plan and organise own workload to ensure an efficient service.
  • Record and resolve any expressions of customer dissatisfaction in line with company procedures. Refer customer complaints in line with company procedure.


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