Executive/Senior Executive Training & Quality Assurance - Vikhroli

Rentokil Initial · Mumbai, Maharashtra, India

Location

Mumbai

Job Type

Full-time

Posted

June 30, 2026

Job Description

About the Role
 :The Executive/Senior Executive will be responsible for the identification, delivery, and evaluation of training and quality initiatives to enhance team performance and process effectiveness.
The incumbent will report to the Head - Contact Centre. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
Identify and analyse training needs (TNI - Training Need Identification & TNA - Training Need Analysis) & create actionable training plans based on it
Conduct situation-based training and refresher sessions
Teach communication and navigation skills effectively
Create and update call scripts; conduct mock call sessions for various scenarios
Develop training modules, scripts, mock sessions, and Product Knowledge Tests (PKTs)
Perform random sampling and monthly call audits to identify proce...
        

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