Executive Director, Intelligent Personal Engagement

**Job Description**

As our company accelerates its adoption of artificial intelligence, we are evolving into an organization powered by intelligent products, agentic workflows, and agile teams. To deliver measurable business value, we are transforming how our customer-facing teams and service channels connect with healthcare professionals and patients.

The Executive Director, Personal Engagement is a senior leadership role within the Digital Human Health (DHH)/ Digital Content & Customer Experience Capabilities (DCCE) team. This leader will define the strategy for our Personal Engagement product ecosystem—encompassing sales and sales operations, customer service, patient CRM, and all associated AI capabilities and agents.

Operating at the highest level of complexity, ambiguity, and cross-functional impact, you will lead the shift toward a digitally augmented, AI-powered commercial execution model. You will align senior stakeholders across the enterprise, driv...