Location
singapore
Job Type
Full-time
Posted
June 04, 2026
Job Description
Overview
We are seeking a dedicated Call Center Team Agent to handle service requests from airlines and customers through calls, emails, and our customer portal. The role involves working 12-hour rotating shifts to support our 24/7 contact center, providing technical, material, logistics, and diagnostic services in the aviation industry.
This is a 24-month contract with the potential for permanent employment based on performance.
Key Responsibilities- Monitor and respond promptly to incoming calls, emails, customer portal submissions, and call-back requests.
- Create, update, and manage service requests in the case management system with accuracy.
- Evaluate and prioritize cases based on urgency and impact.
- Dispatch service requests to appropriate specialists and notify internal stakeholders in a timely manner.
- Coordinate with relevant teams for AOG (Aircraft on Ground) parts orders or tooling requests. <...