Executive, Customer Relationship - Contact Centre

Hong Leong Bank Berhad · Petaling Jaya, Selangor, Malaysia

Location

Petaling Jaya

Job Type

Full-time

Posted

July 10, 2026

Job Description

Description
 :Attend incoming calls and respond to customer’s queries and requests in a courteous and professional manner, provide appropriate solutions and alternatives
Providing high quality service to achieve customer satisfaction by resolving customer queries at first contact where possible.
Personalize service by cross selling and up selling products and services that are suitable for customers.
Keep records of all call information in line with the SOP; Deliver proper escalation of unresolved matters to Team Manager / Service Manager for resolution.
Responsible for achieving individual targets and goals whilst maintaining quality and compliance.
Continuously strive to attain and exceed agreed productivity and KRA targets
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Jobholder Requirements:
Malaysian citizen
Fresh graduates from various backgrounds of study are invited to apply for this position. Diploma and SPM holder are welc...
        

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