Executive, Customer Experience Management

Executive Customer Service Operation

Responsibilities

Customer Interaction Management

• Handle end-to-end customer interactions across all channels including live chat, phone calls, emails, and social media.
• Provide accurate, timely, and courteous responses to inquiries, complaints, and service requests in accordance with company guideline.
• Ensure consistent follow-up on unresolved issues until full resolution is achieved, maintaining a high standard of customer satisfaction.
• Process endorsements across TIGB and TIFB in accordance with company guidelines.
• Verify customer information and ensure accuracy in all updates and changes.
• Coordinate with relevant departments to complete endorsement requests efficiently.

Motor and Non-Motor Insurance Renewal Support

• Assist vulnerable customers with motor insurance renewals by preparing and issuing quotations.
• Guide ...