EVERGREEN Talent Pool_Phoenix Node

Job Description

This is a Talent Pool advert and not an active vacancy.

Candidates should reside near the following branches: Phoenix Plaza, Bridge City, Verulam, Midway Crossing.

Responsibilities

• Provide a positive customer experience by being helpful and sensitive to customer needs and expectations, providing product solutions, and guiding customers to the correct channel (eChannels and Self Service) while adhering to policy and process.
• Connect with customers by living up to the brand promise of how we can help.
• Converse with customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct oneself in an ethical manner and adhere to TCF (Treating Customer Fairly) principles.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities aligned to customer needs.
• Ensure activities support c...