Eu - service operations specialist

Service Operations Specialist Key Responsibilities (1) Service Operations Management Oversee the daily management of the European service team, including recruitment, training, performance evaluation, and incentive mechanisms. Monitor service processes to ensure service quality and efficiency and promptly handle user feedback and complaints. Optimize service workflows to improve efficiency, reduce operational costs, and enhance user experience. (2) Service Channel Management Manage and optimize service channels, including the official website, social media platforms, online customer service, and remote technical support. Monitor and analyze the performance of service channels, develop improvement measures, and enhance user coverage and service quality. (3) Data Analysis and Reporting Collect and analyze data related to online services, including user behavior, service satisfaction, and complaint handling, to support decision-making. Generate regular operational reports and present upda...