EU-Service Operations Specialist (off-line)

About the Role

We are looking for an energetic and proactive After-Sales Operations Specialist to join our growing European team.

This role is ideal for someone who enjoys solving problems, improving customer experience, working across teams, and building efficient service operations in a fast-paced international environment.

Rather than extensive management experience, we value ownership, curiosity, initiative, and a strong willingness to learn and grow.

You will work closely with both European and HQ teams to support and continuously improve our after-sales service operations across the region.

Key Responsibilities

Service Operations

• Monitor daily after-sales service operations and ensure a high-quality customer experience.
• Track service performance and identify opportunities for operational improvement.
• Handle escalated service issues and suppor...