Escalations & Resolutions Specialist

Arcus FM Limited. is seeking a Customer Resolutions Coordinator for its Redditch site. In this full-time position, you will act as the primary contact for escalations and ensure effective resolutions for customers. The role involves managing work orders, collaborating with internal teams, and supporting KPI performance. We're looking for someone with strong administrative skills and a focus on delivering high-quality customer service.

In return, we offer a competitive salary of £27,164 per annum, a bonus opportunity, generous leave, and a supportive work environment focused on development.