Escalations Enforcement Specialist

12 Months Contract

The Global Response Org is a vital part of the client's commitment to user and business safety on its platforms. This organization focuses on safeguarding the billions of users across their family of apps from harmful content, malicious actors, and detrimental behaviours.

As an Escalation Enforcement Specialist, your primary role is to review and resolve incoming escalations routed through GRO's escalation workflows — spanning organic content, paid content, and advertiser support channels. You will apply deep knowledge of company's policy frameworks (including Community Standards, Advertiser & Commerce Policies, and product‑specific guidelines), regulatory requirements, and enforcement protocols to reach accurate decisions on complex and sensitive cases. You will be deployed flexibly across escalation workflows based on organisational need and demand volume, and are expected to build ...