Escalation Specialist (Trust and Safety)

Salt Talent Search is looking for an Escalation Specialist for a 12 months extendable contract role

Responsibilities -

• Serve as an expert to interpret and enforce terms of service (including but not limited to Community Standards, Advertiser & Commerce Policies and Product specific guidelines).
• Investigate and resolve emerging risks that are reported on products, such as requests for account support and potentially abusive content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material across organic, ads and commerce.
• Gather, analyze and utilize data from escalations and content/ad reviews to develop improvements for the overall escalation process, policies, products, and generate operational insights for the supported community
• General program management to define project scope, develop and execute plans, drive risk and compliance...