ERP Support Analyst

Salary: £35,000 - 40,000 per year

Requirements

• Experience in an Application Support, ERP Support, or Systems Support role
• Knowledge of ERP systems, ideally Microsoft Dynamics AX
• Understanding of ITIL and service management processes
• Strong troubleshooting and problem-solving skills
• Experience working with service desk and ticketing systems
• Good documentation skills and attention to detail
• Confident communicator who can work with both technical and non-technical users
• Ability to manage priorities and take ownership of issues through to resolution

Responsibilities

• Support and troubleshoot business-critical applications and ERP systems
• Manage incidents, service requests, problem investigations, and change requests
• Work closely with users and stakeholders across multiple sites
• Create and maintain support documentation, pro...