Ericsson Director of Operations Excellence

Become the Director of Customer Operations at Ericsson Canada and spearhead excellence in Cloud Software & Services engagements. This position is designed for those passionate about operational governance and customer fulfillment in Toronto.
You will be responsible for overseeing the entire delivery performance lifecycle, ensuring high-quality outcomes in partnership with account leadership. Your leadership will drive teams towards achieving operational goals while improving customer satisfaction and managing financial performance.
Key Responsibilities:
• Own end-to-end customer delivery across CSS
• Lead governance forums and performance reviews
• Monitor delivery health and financial metrics
• Collaborate with various teams for seamless execution
• Support annual planning and resource forecasting
Requirements:
• Proven success in customer operations leadership
• Background in managing complex programs
• Strong experience in operational governance
•...