Ericsson Director of Operations Excellence

Become the Director of Customer Operations at Ericsson Canada and spearhead excellence in Cloud Software & Services engagements. This position is designed for those passionate about operational governance and customer fulfillment in Toronto.

You will be responsible for overseeing the entire delivery performance lifecycle, ensuring high-quality outcomes in partnership with account leadership. Your leadership will drive teams towards achieving operational goals while improving customer satisfaction and managing financial performance.

Key Responsibilities: • Own end-to-end customer delivery across CSS • Lead governance forums and performance reviews • Monitor delivery health and financial metrics • Collaborate with various teams for seamless execution • Support annual planning and resource forecasting

Requirements: • Proven success in customer operations leadership • Background in managing complex programs • Strong experience in operational governance • Financia...